Refund policy

Refund Policy

We want you to be happy with Saviro. This policy explains our money-back guarantee, how subscription renewals work, and what happens if an order arrives damaged or doesn't arrive.

60-Day Money-Back Guarantee (first order)

Your first order is covered by our 60-day money-back guarantee, including bundle offers. If you're not happy for any reason, email us at support@getsaviro.com within 60 days of the date you placed your first order, and we'll refund the full product price of that order. You don't need to send anything back or fill out a form. Shipping charges are not refunded. When we issue a guarantee refund, we also cancel your subscription so you aren't charged again.

Subscriptions and renewals

  • Your subscription renews every 28 days at the price shown at checkout, until you cancel.
  • We email you a reminder 3 days before every renewal charge.
  • You can cancel anytime from your account portal or by emailing support@getsaviro.com. If you cancel before a renewal is processed, you won't be charged for it.
  • If you asked us to cancel and were still charged, we'll refund that charge in full.
  • The money-back guarantee covers your first order only. If you have a concern about a renewal charge, contact us and we'll find the best solution with you, such as moving or skipping your next delivery. Refunds of renewal orders are reviewed case by case.

Damaged, defective, wrong or missing items

If your order arrives damaged, defective, wrong or incomplete, email us within 7 days of delivery with a photo of the jar(s), the packaging and the shipping label. We'll send you a free replacement (one replacement per order). You don't need to return anything.

Orders that don't arrive

  • If your tracking hasn't updated for 3 business days, contact us and we'll check with the carrier.
  • If tracking shows delivered but you didn't receive your package, let us know within 10 days of the delivery date and we'll investigate with the carrier.
  • If your order still hasn't been delivered 30 days after it shipped, we'll send you a free replacement.
  • We can't cover a free replacement if the address entered at checkout was incomplete or incorrect, or if the package was refused. Contact us and we'll help with your options.

Canceled orders

If your order was canceled before it shipped but you were still charged, we'll refund it in full.

Refund timing

Approved refunds go back to your original payment method and can take up to 10 days to show, depending on your bank.

Not eligible

Gift cards are not refundable.

Questions

Email support@getsaviro.com. We're available Monday to Friday, 9 AM–5 PM Central Time.