Shipping policy
Processing time
Orders are packed and shipped from our U.S. warehouse within 1–2 business days (Monday to Friday, excluding holidays). Orders placed on a weekend or holiday are processed starting the next business day.
Delivery times (U.S.)
After your order ships:
- Standard Shipping (free): 8–15 business days
- Priority + Insured Shipping: 6–12 business days (price shown at checkout)
Subscription renewals ship with free Standard Shipping.
Tracking
Every order includes a tracking number, sent by email as soon as it ships. You can follow your order anytime at getsaviro.com/apps/parcelpanel. Carriers usually show the first scan within 24 hours.
Address changes
Need to change your address? Email us before your order ships and we'll update it.
Delays and missing packages
- If your tracking hasn't updated for 3 business days, contact us and we'll check with the carrier.
- If tracking shows delivered but you didn't receive your package, let us know within 10 days of the delivery date and we'll investigate with the carrier.
- If your order still hasn't been delivered 30 days after it shipped, we'll send you a free replacement.
- We can't cover a free replacement if the address entered at checkout was incomplete or incorrect, or if the package was refused.
Questions
Email support@getsaviro.com. We're available Monday to Friday, 9 AM–5 PM Central Time.