Cancellation policy
Cancellation Policy
This policy explains how to cancel your subscription or an order. For refunds, please see our Refund Policy.
Cancel your subscription anytime
- There's no minimum commitment. You can cancel your subscription at any time from your account portal, or by emailing support@getsaviro.com.
- Prefer to keep it? You can also move or skip a delivery from your account portal.
- Cancel before your next renewal is processed and you won't be charged again. Renewals happen every 28 days, and we email you a reminder 3 days before each charge.
- If you email us, we'll confirm your cancellation in writing within 1 business day.
- Orders you already paid for before canceling will still be delivered.
- If you asked us to cancel and were still charged, we'll refund that charge in full.
Cancel an order before it ships
To cancel an order, email support@getsaviro.com as soon as possible. Orders are packed and shipped within 1–2 business days, so we can only cancel an order that hasn't shipped yet. If we cancel it, we'll refund it in full. Once an order has shipped it can't be canceled, but your first order is still covered by our 60-day money-back guarantee.
Bonus jars: first order only
Free jars included in a bundle offer (Buy 1 Get 1 Free, Buy 2 Get 1 Free, Buy 3 Get 2 Free) ship with your first order only. Each renewal includes your plan's paid jars, at the same price you paid for your first order:
- Buy 1: 1 jar on your first order, 1 jar on every renewal
- Buy 1 Get 1 Free: 2 jars on your first order, 1 jar on every renewal
- Buy 2 Get 1 Free: 3 jars on your first order, 2 jars on every renewal
- Buy 3 Get 2 Free: 5 jars on your first order, 3 jars on every renewal
Our right to cancel
We may cancel an order in case of suspected fraud, payment issues, pricing errors or product unavailability. If we do, we'll refund it in full to your original payment method.
Questions
Email support@getsaviro.com. We're available Monday to Friday, 9 AM–5 PM Central Time.